In our first poll, 64% of you said that Microsoft should be worried about ChatGPT's new apps. That's a big percentage. Microsoft should be worried, if all of you are worried and using the apps yourself. If you're reading Microsoft take note.
Two articles from me are included this week. One on when to use an agent and when not to. The other is the 4th article in the developing a new patching service series.
In the Newsletter this week
The one question survey was popular and useful last week so I'm doing it again. Thanks for your participation! This week the newsletter contains a lot of very practical items to start implementing.
4 things to know: Why you should be using Global Secure Access. Not everything should be an agent. Teams Phone agent now available. Build trust in AI agent support systems.
From Third Tier and B² MSP Advisors:
ThirdTier: Article 4: How to Package and Price IoT Lifecycle Management as an MSP Service
B²: October 27th a small group of MSP start working to make their MSP more valuable
4 things to do: Permanently delete files as soon as they are found. Universal Print gets a portal. Profanity filtering ON by default in transcripts. Master preservation lock for critical files.
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I hope that you enjoy this week's newsletter and tell everyone to subscribe.
thanks, Amy
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4 things to know: Why you should be using Global Secure Access. Not everything should be an agent. Teams Phone agent now available. Build trust in AI agent support systems.
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Global Secure Access adds a lot and you already have it.
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 entra.news
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AI agents are valuable when ambiguity, context, and conversation matter. For predictable work, conventional automation may be cheaper and better.
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 petri.com
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Now generally available, Teams Phone Agent is an AI-powered calling receptionist that helps organizations serve their customers. It answers incoming calls to...
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 techcommunity.microsoft.com
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Learn how we used research, service design, and support-process changes to improve trust and adoption of the Employee Self-Service Agent at Microsoft.
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|  www.microsoft.com
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Sponsored · from MSP Radio
The 68-point checklist, rebuilt for how your clients actually run
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Karl Palachuk's checklist has started thousands of network audits and client assessments since 2005. Version 5.0 is a full rewrite for today's environment: cloud-first, security-first, and AI everywhere, Microsoft 365 included. Use it for your next onboarding, quarterly review or tune-up.
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From Third Tier and B² MSP Advisors:
ThirdTier: Update your patching service. Article 4
B²: On October 27th a small group starts making thier MSPs more valuable.
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Explore the essentials of packaging a service to adapt to modern threats and improve your MSP offerings effectively.
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|  www.thirdtier.net
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Best for MSP owners who want accountability, structure and practical guidance as they actively work to increase the value of their asset.
Investment:
- Facilitator-led monthly Workgroup meetings
- 4 month minimum commitment
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 b2mspadvisors.com
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4 things to do: Permanently delete files as soon as they are found. Universal Print gets a portal. Profanity filtering ON by default in transcripts. Master preservation lock for critical files.
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We last talked about Priority cleanup an year ago, back when we explored how the newly introduced support for overriding a retention policy stamped on files
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|  michev.info
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Overview of the Universal Print portal, a browser-based experience for releasing print jobs held for secure release with QR code.
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 learn.microsoft.com
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Microsoft Teams will let admins control profanity filtering in meeting transcripts via a new meeting policy setting, on by default. Turning it off allows profane words to appear…
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 mc.merill.net
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Learn how to configure Preservation Lock in Microsoft 365 to prevent unintended changes to retention policies & label policies.
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|  blog.admindroid.com
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