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Learn how providers in the Cloud Solution Provider (CSP) program can request credit from Microsoft for both legacy and new commerce products and services.
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Last week was one of the worst outages M365 has had in many years. The lack of official breakdown of the flow of events is concerning but I did find a nicely done summary for you. Meanwhile, if you are expecting a refund--don't. Above is a reminder of what the process is.
4 things to know: There has been a meaningful update to your Teams license. Places is now included. And if your a premium Team user, there are more updates too. Learning to re-prompt to get around blocks is an important AI skill to know. And you MUST add securing AI to routine security.
Business to do's: Try the free marketing assistant from LogMeIn. Join our Mastermind Group at ThirdTier.net
4 things to do: MFA prompts can be phished - but there are some simple techniques to make them friendlier and more secure, I push you to think that your remote access tool is no longer necessary - use the built-in and save your firm money. AI is coming fast and you need to start changing now. Another out-of-band update was released this weekend.
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I hope that you enjoy this week's newsletter and tell everyone to subscribe.
thanks, Amy
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4 things to know: AI security, Reprompting AI, AI meeting physical systems in manufacturing, Microsoft Places comes to existing Teams licenses and other updates
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The Major Microsoft 365 Outage of January 22, 2026 If your workday ground to a halt yesterday due to Outlook or Teams issues, you weren't alone. A significant infrastructure outage disrupted key Microsoft services for over eight hours, causing widespread headaches for businesses and enterprise users.
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Learn how we're using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.
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Rho-alpha, which translates natural language commands into control signals for robotic systems doing bimanual manipulation tasks, aims to make physical systems more adaptable by using physical sensing modalities like touch and continuous learning from human feedback.
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Explore Teams and Places features unlocked by the Microsoft Teams licensing update to manage workspaces smarter without Premium add-ons.
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Business to do's: Free AI Marketing tool curiosity of LogMeIn. Join the Third Tier Mastermind Group. It's never too soon to start running a better business.
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Write your MSP's marketing content better, faster, and with less stress with our free MSP marketing tool.
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Amy Babinchak from ThirdTier joins the roundtable to discuss the benefits of tapping into MSP community wisdom. Gain strategies to build connections, share insights, and boost your business. Join a group at https://www.thirdtier.net/mastermind-peer-groups/
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4 things to do: Out of band update published on Saturday; Remote assistance is built-in and free; Update conditional app access; Improve your MFA prompt appearances
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This out-of-band update for Windows 11, version 23H2 (KB5078132) is cumulative. It includes updates from previous security releases, along with an additional fix. To learn more about differences between security updates, optional non-security preview updates, out-of-band (OOB) updates, and continuous innovation, see Windows monthly updates explained.
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Remote Assistance lets someone you trust take over your Windows 10 PC and fix a problem from wherever they are.
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The "Require approved client app" control in Microsoft Entra Conditional Access will retire in June 2026. Organizations should update policies to use the "Require application protection policy" control for equivalent and enhanced protection. After retirement, the old control will no longer be enforceable.
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MFA Fatigue is real and at the same time an informed decision to complete an MFA authentication request is important. But the end user only knows so much about the difference between a legit prompt and an attacker-led MFA prompt after stealing their credentials (for an example).
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