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Supporting IT Professionals is all we do
Uncertainty is always good for business. When business are uncertain it is time for IT to step up and provide direction. This is very true for AI. Business are looking for leadership and reassurance. They want you to take the lead. They want you to help them make decisions. They want to know that you're on top of this. This is why its important to start with manage, monitor and secure when it comes to AI. Once you've nailed that you can build other solutions and services around AI. 
 
Join my class, starting on October 16th, to learn how to add an AI services package to your MSP. 
 
Great reads: Business leaders need your guidance to enable working with AI agents and keeping it productive and secure. 
 
The Truth: You've got to let your clients know that you are on top of AI services entering their business.
 
Tech to do's: Important update coming to Windows! The secure boot certificate is expiring and the new one is delivered by hotpatch. And there's a new privacy policy coming to Chromium that effects OneDrive, Sharepoint and Lists. 
I hope that you enjoy this week's newsletter and tell everyone to subscribe.

thanks, Amy
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4 things to know: Understand AI agents at work and what business owners and management need to know
Microsoft 365 Copilot: Enabling human-agent teams | Microsoft 365 Blog
Microsoft 365 Copilot: Enabling human-agent teams
Discover how Microsoft 365 Copilot's new collaborative agents transform teamwork with AI-powered support in Teams, SharePoint, and Viva Engage.

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SharePoint Showcase highlights: Get the most out of SharePoint agents
SharePoint Showcase highlights: Get the most out of SharePoint agents
SharePoint agents can reshape and improve how you make decisions, work as a team, and conduct business overall. Here's how they work.

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Reigniting Client Security Conversations Using AI Readiness
Reigniting Client Security Conversations Using AI Readiness
If there's one lever MSPs should be pulling right now, it's this: AI is your fast track to relevance in the C-suite and specialization in your services. For years, MSPs have struggled to break out of the cost center box. Security conversations are often dismissed unless there is a breach.

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AI at Work: Seeking the truth about AI for business
AI at Work: Seeking the truth about AI for business
The latest headlines about the future of work are misaligned with what leaders really need: a playbook.

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Align your MSP with what clients need
Developing your AI offering
Developing your AI offering
Don't miss out on the AI opportunity! Learn how to integrate AI into your MSP offering and stand out from the competition. Class starts October 16th! 
www.thirdtier.net
4 things to do: Set Browser policy, opt some machines out of Copilot, turn techs into developers, and get ready for Hotpatch
Preserve OneDrive & SharePoint Offline Access via Browser Policy
Preserve OneDrive & SharePoint Offline Access via Browser Policy
Configure the local network browser policy to preserve OneDrive & SharePoint offline access to surpass the Chromium 141 privacy update.

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Microsoft 365 Copilot App Will Auto-Install - How to Opt Out
Microsoft 365 Copilot App Will Auto-Install - How to Opt Out
Microsoft 365 Copilot App will auto-install October 2025 on Windows. Opt-out now to prevent the installation on your user devices.

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The new GitHub app for Teams: from conversation to code - Microsoft 365 Developer Blog
The new GitHub app for Teams: from conversation to code
The new AI-powered GitHub app for Teams allows you to collaborate with GitHub Copilot right inside your Teams conversations.

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Screenshot 2025-09-22 133809
Secure Boot certificate expiring-Hotpatch KB5065474 (OS Build 26100.6508)
Windows secure boot certificate is expiring. Make sure your hardware is using Hotpatch to get the update. To use Hotpatch updates, your device must meet the following requirements: See Hotpatch prerequisites.
support.microsoft.com
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Third Tier 4107 Auburn Dr, Royal Oak, Mi 48073, United States amy@thirdtier.net
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